Everyone’s Mitt Romney Problem.
Although I’ve voted for a Republican for president only once, watching two major GOP presidential candidates self-destruct these past few weeks has […]
The Paris Blog: Under Notre Dame.
The Paris Blog is by Americans, Canadians, Brits and Frenchmen who write about “the daily intricacies of life in Paris”. It’s edited […]
France’s Sarkozy: How about a 2-Tiered Europe?
We think not–but let’s hear out a European leader who has wanted all along for Europe to start working again. The Economist‘s […]
China IP: Beating China-Based Domain Name Theft.
See at Dan Harris’s consistently fine and useful China Law Blog this one by Rachel Buker: “How To Stop China-Based Domain Name […]
At Cross-Culture: “U.S. Optimism Remains””You Just Might Not Recognize It.”
See this guest post by American prof Tim Flood at Richard Lewis’s Cross-Culture. Not sure I buy that “US optimism is inherently […]
Use Your Real Name on the Internet. “Chattooga River Cutie” doesn’t cut it.
Man up there, Hoss. Blog and comment under Your Real Name. You’re not Alexander Hamilton, James Madison or an Iranian dissident. Well–okay, […]
Happy to be heading back to DC again. San Diego gorgeous but like Ohio with Water.
What was I thinking?
Lawyer, leader and Renaissance man, my friend Roy Herron is a smart, energetic and genuinely people-loving Tennessee state senator who many observers […]
The Economist: “First Greece? Next Italy?”
As Greece forms a much-needed new government (MSNBC), some eyes turn to Italy. At the G20 summit that concluded in Cannes on […]
Wades Point, St. Michaels, Eastern Shore, Maryland.
House built in 1819. Solitude, Lucy the Beagle, ghosts, Lily, me.
ClientTown or LawyerTown? Which do you practice in?
Do you practice law in a (1) “clients’ town” or (2) a “lawyers’ town”? The latter, very common, is a local culture […]
“American Express: We can’t help it. We hate customers. And we’re complete assholes.”
The following Customer Service Tip of American Express (its retail arm) comes to us via a youngish California employee of ours, and […]
Work is not about You, Jack: What did your Employees do for you this past week?
Clients, Buyers, Customers, Patients, Consumers and The Served are First. Companies and Organizations are Second. The Workers (including Management) are Third. Got […]
Work-Life Balance: Still a Spectacularly Misplaced, Poorly-Framed & Dumb-Ass Idea.
Republished here from our original October 20, 2006 post. Work-Life Balance is the Employee’s responsibility–not Management’s. Let people who must work and […]
My Alexandria, Virginia: Old Town’s Christ Church.
Apart from women who take care of themselves, lawyers who read more than CLE catalogues and a sizable part of the populace […]
An Irish Guy Delivers the 2011 Dartmouth College Commencement Address.
Conan O’Brien delivered this address on June 12 at Dartmouth in Hanover, New Hampshire–where I would have attended college if it had […]
Eric O’Neill on CNN’s The Situation Room: Rep. King’s call to expel Iranian ‘spies’ from U.S.
Our friend, client and “Breach” hero Eric O’Neill is now a familiar voice and face on CNN’s The Situation Room. See him […]
Is the Customer-Client Revolution finally starting?
Because we–and no doubt many others, both friend and foe–would love it if there were no need for this damn blog. What […]
Lawyers & Law Firms: We Still Need That “New Mind”, My Friends.
Our thinking tends to circle around established conventions whose basis is forgotten or obscure. —Daniel Pinchbeck in The Return of Quetzalcoatl (2006) […]
“Turn off the lights & lie on the floor.” Halloween, Druids–and Your Kids.
Are your kids hanging out with Pagans? Just a suggestion if you forget to buy the candy. Yes, Halloween–also called “Pooky Night” […]
Phillips Collection in D.C. Right Now: Edgar Degas.
This month through January 8 the Phillips Collection at Dupont Circle features Degas’s Dancers at the Barre which Lily and I had […]
Kabul: The Innocent’s Shining Eye.
Give us that old-time ambition. In case you never worked it out, What About Clients?/What About Paris? is merely about Quality. Values. […]
Now What? With Colonel Gadhafi Gone, what about OPEC production?
See in Forbes “The Death of Gadhafi and the Future of Oil Markets“. Excerpts: Libyan oil production hit 1.559 million barrels of […]
Natural Resources: Will Oklahoma “Sell Water to Save Water”?
Water, Drinking and Wastewater Systems, and the Catch-22 for Western states in 2011. We ran across this blog piece in Environmental Protection […]
Rule 12: Have Fun. If you’re a professional, and it’s Not Fun, please reevaluate.
Here’s how my “boss”, an unhappy energetic young Midwesterner, found fun, love, hard work, humility, a little sanity, power, friends and enemies–and […]